It is too late to make a replacement and we wish that you honor our refund request urgently. If you purchased content that isn’t working, first check the Xbox status for any outages. From your letter I understand that you would like a refund rather that a different model. Had the customer not get the expected results from your product or service? We appreciate being able to serve you and hope that you will find other Doe fitness products to your liking. Most purchases are not eligible for a refund after 14 days. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. For subscriptions, go to Request a subscription refund. This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. For claiming a refund, one needs to write a letter to the responsible authority about the product and explain particularly which performance he or she was not satisfied with. The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Thank you for your understanding. Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds … We appreciate your business and count you as one of our valued customers. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds.. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature We apologize for any inconvenience this refund may have caused you. Offer them a replacement, but do it fast. Please return the machine in its original package and we will promptly refund your purchase price. Interest has been added to your one‐time refund. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. Business letters tend to be more formal and are often sent to people we don’t know. Submitting a request does not guarantee a refund. Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. Thank you for the payment we recently received on your account. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. Letter - RESPONSE TO REQUEST FOR REFUND. Kindly make this refund promptly so that we can also do the same with our customers. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. Refunds or Reimbursement: Was your service unsatisfactory? When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. Replacement: Did you deliver the wrong item or a faulty product? Thank you for your attention to this matter, and I look forward to receiving the full refund. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. Avoid the No: Make sure your company has a clear refund policy that is easy to access on your website, and if you have one, in your store. The refund letter sample above is simple, but includes the four essential elements of an effective refund request. The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. 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